1. Introduction

Welcome to Narratory. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address)
Content you upload (manuscripts, text files)
Payment information (processed securely through our payment provider)
Communications with us, including publication refund evidence and testimonials you email to support

We also automatically collect certain information when you use our service, such as device information, log data, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your audiobook generation requests
Send you technical notices and support messages
Respond to your comments and questions
Verify publication refund claims against your Narratory usage and payment records, and feature your testimonial, public author name and book link only with your permission
Protect against fraudulent or illegal activity

4. Your Data Ownership

Your content belongs to you. Any manuscripts, text, or audio files you create using Narratory remain your property. We do not claim any ownership rights over your content.

We only use your content to provide the services you request, such as generating audiobooks. We do not sell, share, or use your content for training AI models without your explicit consent.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers with encryption at rest and in transit. We regularly review and update our security practices to ensure the protection of your information.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Export your data in a portable format
Withdraw consent where processing is based on consent

8. Third-Party Services

We may use third-party services for payment processing, analytics, and infrastructure. These providers have their own privacy policies and are contractually obligated to protect your data.

9. Cookies

We use essential cookies to enable core functionality and remember your privacy choices. If you allow analytics, Google Analytics helps us understand visits, sample playback, signup, generation, checkout, and export. We do not include your manuscript, audio, name, email, or URL query parameters in these events. Analytics stays off until you choose to allow it. You can change your choice using Analytics preferences at the bottom of the site or app.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at support@narratory.co.

Privacy Policy